mn workplace conflict mediation training


Our  30 hour training, which includes workplace conflict mediation training, features a mix of lecture, interactive exercises, role-playing and discussion. Role-plays are both “fish bowl” in which trainers demonstrate mediation, and “small group” in which participants apply what they are learning in role-play cases based on actual cases mediated by EMI. Case studies and role-plays include:

  • workplace relationships

  • EEO claims

  • boundary/property disputes

  • personal injury money damages

  • sexual harassment

  • debt collection

  • Other large group conflicts

Our Expert Trainers


Marilyn McKnight, M.A.

Marilyn is a mediator, trainer, and author who has practiced exclusively in the field of mediation since 1977 after an extensive career in public social work. She received the Bush Leadership Fellowship Award for the study of mediation in 1987 and is a leader in promoting the Client-Centered model of mediation. Marilyn is a former member of the ADR Section of the Minnesota Bar Association and has taught courses as an adjunct professor at the University of Minnesota School of Social Work, at William Mitchell College of Law, and in the Master of Arts in Leadership program at Augsburg College.


Steven K. Erickson, JD

Steven is a licensed attorney who works exclusively as a mediator. Since 1977, he has mediated over 5,000 disputes in his private practice and trained thousands of new mediators in the US, Canada, England and the Netherlands. He received the Bush Leadership Fellowship Award for the study of mediation in 1979 and is a founder and second president of the Academy of Family Mediators. He is well known as a mediation trainer and speaker, and has published numerous articles and books on the subject.

More About Civil Mediation Training

Who Should Attend? 

  • Anyone interested in becoming a civil mediator

  • Individuals who want to learn skills to assist parties resolve conflict

  • Professionals who want to improve their skills in working with large groups


What will you learn? 

  • Specific strategies for getting everyone to the table including identifying key players and setting the stage for cooperation

  • Information and definitions of key legal concepts

  • A client-centered, step-by-step mediation process that can be applied in a wide variety of conflicts and that based on clients’ creativity and their own sense of fairness.

  • Creative Interventions and strategies to use in the mediation room

  • Case examples that are useful, new and pertinent to today’s issues

  • Mediator skills and methodologies necessary to assist clients in reaching successful resolution of their disputes

  • A proven process of creative option development

  • Strategies to avoid impasse

Materials & Costs 

Materials: As part of the training, you will receive a comprehensive training manual, a copy of The Practitioner’s Guide to Mediation, and copies of forms used by Erickson Mediation Institute.

Cost:  Contact Us

Continuing Education Credits:  The training is approved by the MN Rule 114 Roster of Neutrals, the Association for Conflict Resolution, and qualifies for MN Continuing Legal Education credits.  Other credits may be applied for upon request.

Location: Unless otherwise indicated, the training will be held at our Bloomington, Minnesota location in the conference center.